FAQ

Welcome to Frequently Asked Questions!!  We intend for this to be your "quick reference guide" to hair-on-hide shopping.  Short, sweet, and to the point because how frustrating is it to spend hours combing through a website and still not have your questions answered?

Something you want answered that isn't here?  Contact us so we can answer your question, get to know you, and put your insightful question on here to help future customers.

 

What will my hide look like?

Images of cowhides on our website are representative of a range of colors and styles located in our warehouse.  When purchased the hide choosen will be within this range.  Since every hide is so unique in size, color hues, hair length, patterns, and shape, your hide will be a one-of-kind center piece for your home!  If you have a specific style or color in mind please let us know and we will try to accomidate to the best of our abilities.

 

How long will my hide last?

 Your new hide will last a lifetime if cared for properly.  Hair-on-Hides are natural products and like everything else will wear over time in high traffic area, therefore you may want to rotate your hide every 3-6 months making sure not to place it in direct sunlight.

 

How long does it take for my hide to ship?

All of our hides are kept in stock and will usually ship within 24 hrs of your order placement and payment.  UPS will deliver your one-of-a-kind rug to your door within 1-5 business day depending on where you live.  Since we are located on the East Coast, deliveries to the East Coast will be the fastest.  We work very hard Monday - Friday, but days that start with an "S" (Saturday & Sunday) are blocked out for our friends and families.  Orders will not ship these days.

 

Where does my hide come from?

Your hides are hand selected from choice eco-friendly Brazilian tanneries.

 

What if I need to return or exchange an item?

Please Click here to view our return policy.

 

Can I get a sample of the hide?

All of the hides we offer on our website are new, unused, and uncut, therefore we can not offer samples of our hides.  Instead we give you high resolution and zoom-able pictures.  This is a very useful tool as you select your one-of-a-kind hide.

 

How much is shipping?

Free within the Continental USA!  An additional freight charge of $75 will be applied for orders to Alaska and/or Hawaii.

How big is each hide?

We classify our cowhides into 5 categories: S, M, L, XL, and XXL.  These categories are determined by the square footage of the hide which is calculated by a measuring machine.  For those who prefer square meters, just divide the square footage by 10.765.

Any other questions?

Send us an email at info@wipelliusa.com and we will get back to you with an answer pronto, promise!